Sheltered Housing Standards
There are nine sheltered housing schemes within the Salix Homes area. A warden service is provided by Housing Connections Partnership from 8:30am to 4:30pm or 9am to 5pm. We provide all our Salix Homes customers with the opportunity to voice opinions and influence our services. We also ensure that you are treated as an individual and that your right to choice and privacy is respected.
We will:
- Keep you fully informed of and consult with you on any potential changes to your services or sheltered scheme.
- Ensure all new tenants are provided with a copy of the Customer Handbook and have access to scheme information through the leaflet racks available in order that they may be fully informed and able to make their own decisions.
- Ensure all wardens are trained in Equality and Diversity, Health and Safety, Elder Abuse and First Aid.
- Ensure the area warden completes a full induction with you showing you around the scheme and your home.
- Ensure the area warden contacts all tenants daily (plus weekends if requested) by intercom.
- Provide customers with a needs and risk assessment and support plan tailored to meet your needs. This will be regularly reviewed.
How we are doing
You can look at how well we are meeting these standards by clicking here.
