Leaseholders Standards
Leaseholders are people who have purchased their property as part of the Right to Buy scheme, those who have purchased a former council property on the open market, or those who have acquired a long lease.
At Salix Homes we manage Leaseholder Services from our Neighbourhood Offices from where the Neighbourhood Managers deal with all matters to do with leasehold properties and leaseholders. We will engage and fully support Leaseholders who may be suffering from issues such as anti-social behaviour.
We will:
- Provide leaseholders with accurate information relating to your rights and obligations as a leaseholder before you purchase your home.
- Provide you with accurate and timely information about the services leaseholders receive, the cost of those services and the amount due in service charge payments.
- Consult with leaseholders in accordance with the requirements of legislation about work that may be carried out to the building and communal areas and any cost implications that may result.
- Consult with leaseholders on any other proposed changes to policy or practice which will affect the management of their homes.
- Encourage leaseholders to become active members of Salix Homes Leaseholder Forum.
- Prepare clear accounts for leaseholders relating to their service charge account.
- Provide you with a clear, informed, costed plan for proposed major works.
- Provide you with information relating to planned improvements to the communal areas of the block or building.
- Repair and maintain those items for which we have responsibility. This mainly relates to the structure of the building and to communal areas.
- Send leaseholders an annual statement detailing service charges.
How we are doing
You can look at how well we are meeting these standards by clicking here.
