Repairs Standards
Salix Homes aims to deliver an excellent and high quality repairs service. The majority of our repairs are completely free of charge to customers, however, if there is a charge we will let you know in advance.
We will:
- Service your gas appliances annually, providing you with a morning or afternoon appointment.
- Give you at least ten working days written notice of when gas safety checks and servicing will begin in your area.
- Carry out checks on water hygiene and the safety of your hot water systems at the same time as the gas service takes place.
- Check and service any smoke alarms fitted in your property. If there are none fitted we will install at least one in a flat and two in a house free of charge.
- Ensure that any follow up work identified during a gas service is carried out and completed within an appropriate time that you will be informed about.
- Offer a 24-hour, 365-day-a-year emergency repair service.
- Provide a free phone number for all repair reports and enquiries: 0800 218 2000.
- Attend to or carry out all repairs in accordance with our published timescales:
Emergency - within one working day
Right to Repair - within three working days
Non Urgent - within ten working days
Low priority routine - within forty working days
We will monitor our contractors to ensure repairs are completed.
How we are doing
You can look at how well we are meeting these standards by clicking here.
