Safer Neighbourhoods Standards
Everyone has the right to enjoy life in their own way as long as they don't upset people living near them. Anti-Social Behaviour (ASB) is any unreasonable activity that impacts on other people in a negative way.
Salix Homes has a zero tolerance approach to all aspects of anti-social behaviour from noise nuisance and hate crime to overgrown gardens and fly tipping. Our customers have a right to live peacefully which is why we are committed to helping reduce crime levels, make our communities feel safer and make Central Salford a place where people choose to live and work.
Salix Homes will monitor and report all actions taken to resolve ASB and where appropriate and with permission from complainants some cases may be publicised in the local media and through Limelight magazine.
We will:
- Acknowledge all reports of Anti-Social Behaviour (ASB) and log them on our ASB database within one working day of receipt.
- Respond to all reports of ASB including racial harassment and hate crime within one working day of receiving the initial report.
- Respond to all reports of domestic violence within one working day of receiving the initial report.
- With the consent of the complainant we will write to the perpetrator within one working day and carry out the interview within five working days.
- Ensure that complainants, witnesses and our relevant partner agencies involved in the case are kept informed about the progress of ASB action plans at least on a weekly basis.
- Contact partner agencies, where appropriate, to develop alternative approaches that seek to address your individual situation.
How we are doing
You can look at how well we are meeting these standards by clicking here.
