Salix Homes

How we are performing

We are committed to the delivery of first class housing services that continually improve and meet your needs and aspirations. We aim to provide high quality housing in clean and safe communities that make Central Salford more than just a place to live.

As the chosen housing management organisation of your landlord, Salford City Council, Salix Homes is responsible for ensuring that the services you receive deliver the outcomes listed in the regulatory framework of the Tenant Services Authority (TSA).

These outcomes are based around the following areas:

  • Tenant involvement and empowerment
  • Home
  • Tenancy
  • Neighbourhood and community
  • Value for money

We're able to demonstrate how we're delivering these outcomes through a combination of service standards - which describe the level of quality we should meet in delivering the services you receive, and performance indicators - which give us targets to achieve in areas like satisfaction or efficiency. In this area of our website, you can find out how we're performing against the standards and targets that we've worked with our customer panels to agree.

Key performance indicators

Our key performance indicators measure how well we are doing against agreed targets for key areas of our services. Our latest figures can be found here.

You can also see how well we are doing compared to other landlords by looking at our benchmarking page here.

Service Standards

Our service standards set out the level of service our customers can expect to receive from each area of our business. Our latest performance can be found here.

Detailed Performance Reports

If you'd like to see more detail about how we are performing, you can download our full monthly performance reports. Our latest reports can be found here.

You're saying, we're doing

The feedback our customers give us about our services is invaluable to us, whether it's a comment, a compliment or a complaint. We are committed to using the lessons that come from service failures to improve our services and meet the needs of our customers. The latest news on how we are performing in this area can be found here.

Awards and Accolades

As part of becoming an excellent organisation, we hope that our achievements are recognised by our colleagues, customers, partners and peers. Since our launch in July 2007 we have received a number of awards and accolades. Some of them can be found here.