How we are performing
Part of our vision is 'to become an excellent organisation that delivers quality homes and services'.
But how do we know when we've got there?
There are a number of ways we measure our performance, so we can see whether we are moving in the right direction to achieve our vision.
This is how we measure our performance:
Key performance indicators
Our key performance indicators measure how well we are doing against agreed targets for key areas of our services. Our latest figures can be found here.
Service Standards
Our service standards set out the level of service our customers can expect to receive from us. We have worked with customers to draw up a list of service standards for all areas of our business. Our latest performance can be found here.
Detailed Performance Reports
To read more about how we are performing in more detail, you can download our detailed Performance Reports. Our latest reports can be found here.
You're saying, we're doing
The feedback our customers give us about our services, whether it's a comment, a compliment or a complaint, is invaluable to us. We are committed to using the lessons that come from service failures to improve our services and meet the needs of our customers. The latest news on how we are performing in this area can be found here.
Awards and Accolades
As part of becoming an excellent organisation, we hope that our achievements are recognised by our colleagues, customers, partners and peers. Since our launch in July 2007 we have received a number of awards and accolades. Some of them can be found here.
