Leaflets

Customer Handbook

View a copy of the Customer Handbook online. The handbook has lots of information in individaul leaflets about who we are, how you can access our services, such as order a repair or pay your rent and advice on how we might be able to help you with things like your finances and work.

New Leaflets!

We have recently published a range of new leaflets to keep you informed about our services. These are all available on our online version of the Customer Handbook using the link above.

Other Leaflets

	Delivering Decent Homes in your Neighbourhood The Decent Homes Standard is a minimum required Government standard for social housing. Download the information leaflet to find out more about how and when works will be carried out over the next five years. Delivering Decent Homes in your Neighbourhood (Adobe pdf 2MB)
	Relocation Equity Loan Scheme for Homeowners Information for homeowners on equity loans assistance that may be available if your home is affected by regeneration activity and you have to purchase a new home. Download the information leaflet to find out more. Relocation Equity Loan Scheme (Adobe pdf 171KB)
	Fire Safety in High Rise Flats Living above the first floor doesn't make you any less at risk from fire. High rise flats are built to be fireproof and most fires don't spread further, within your flat, than one or two rooms. But taking a few extra minutes to think about fire safety is time well spent! Download this information leaflet to find out more. Fire Safety in High Rise Flats (Adobe pdf 3.67MB)