Service Standards Performance

Our service standards set out the level of quality you should expect to receive from each of our services. We work with our customer panels every year to review service standards for all areas of our business, to ensure they remain up to date and reflect your priorities. You can see all our service standards and find out which teams are responsible for meeting them here.

We've recently improved the way we assess our performance against our service standards, and our customer inspectors will be checking how well we are delivering services through an annual programme of inspections. As inspections are completed, you'll be able to look in more detail at the customer reports for each area by clicking on the relevant face in the column titled How we are doing.

If you would like to find out more about becoming a customer inspector, joining a customer panel, or any other ways you can get involved and have your say, please take a look at the Getting Involved area of our website. For more details about performance against our service standards, please contact our Improvement Manager, Becky Chambers, on 0161 779 8830 or email rebecca.chambers@salixhomes.org.

Service area	How we are doing
Customer Service	Awaiting customer inspection results
Customer Involvement	Awaiting customer inspection results
Programmed Works	Awaiting customer inspection results
Maintenance	Awaiting customer inspection results
Empty Properties and Supporting Neighbourhoods	Awaiting customer inspection results
Income Management	Awaiting customer inspection results
Cleaner Greener Neighbourhoods	Awaiting customer inspection results
Safer Neighbourhoods	Awaiting customer inspection results
Better Neighbourhoods	Awaiting customer inspection results

Key

	We're meeting all of our standards
	We need to improve against some of our standards
	We're not meeting any of our standards