Who to contact for information
How will I request additional information not covered by this scheme?
Salix Homes includes as much information in the Publication Scheme as it can however, if you cannot find what you are looking for you can make a request for the information.
The Act is retrospective and information requests can be for information created before the Act came fully in to force in 2005. However, where any of the information comes within an exempt category either under the Freedom of Information Act 2000 or other relevant legislation, it will be published with the exempt material deleted.
Will I be charged for information?
Material which is published and accessed on the website can be downloaded free of charge. Some information may only be available in hard copy and some information will only be available for inspection. Charges may be made for information subject to a legal charging regime. Charges under the publication scheme may be made for actual disbursements such as: -
- Photocopying
- Printing
- Postage and packaging
- The cost directly incurred as a result of viewing information
Any charges will be in accordance with Salix Homes policy.
Who do I contact?
For information concerning the scheme or if you wish to make a request for other information please contact the Salix Homes Service Improvement team at the following address:
Salix Homes
Service Improvement team
Diamond House
2 Peel Cross Road
Salford M5 4DT
Telephone:0161 779 8835
Email: mailto:daryl.stonebank@salixhomes.org
Making a complaint, suggestion or compliment
If you are not satisfied with Salix Homes response to a request for information you may make a complaint to the address below: -
Salix Homes
Service Improvement team
Diamond House
2 Peel Cross Road
Salford M5 4DT
Telephone:0161 779 8835
Email: mailto:daryl.stonebank@salixhomes.org
If after going through the Salix Homes formal complaint and appeals system you are still not satisfied then the Freedom of Information Act 2000 makes provision for you to complain directly to the Information Commissioner's Office: -
Wycliffe House,
Water Lane
Wilmslow
Cheshire
SK9 5AF
If you have any suggestions or compliments, we need to know so that we can improve our service to you. Please leave your feedback by clicking the logo below
Advice and assistance
If you need help to make a request for information you may contact the following: -
Salix Homes
Service Improvement team
Diamond House
2 Peel Cross Road
Salford M5 4DT
Telephone:0161 779 8835
Email: mailto:daryl.stonebank@salixhomes.org
Reviewing and maintaining the scheme
The Freedom of Information Act 2000 states that a publication scheme should be reviewed from time to time. Salix Homes is responsible for reviewing and maintaining this guide to information and the data it contains. Material will be updated and any outdated information will be removed. This guide and operation of the scheme will be reviewed annually in accordance with The Association of Greater Manchester Authorities Publication Scheme Review Guidance.
Copyright
Reproducing material supplied under this Publication Scheme without the express permission of Salix Homes may be an infringement of copyright. Requests for permission should be addressed to the Service Improvement Manager at:
Salix Homes
Service Improvement team
Diamond House
2 Peel Cross Road
Salford M5 4DT
Telephone:0161 779 8835
Email: mailto:daryl.stonebank@salixhomes.org
