Anti Social Behaviour
What is Anti-Social Behaviour?
Anti-Social Behaviour (ASB) is any behaviour that causes, or is likely to cause, harassment, alarm or distress or which causes or is likely to cause a nuisance, annoyance or disturbance to people living in your neighbourhood. Anti-Social Behaviour can cover a wide range of activities, from minor disputes with neighbours arising from differences in lifestyles to serious criminal behaviour.
Below are examples of Anti-Social Behaviour. These include but are not limited to:
- Excessive noise (especially late at night);
- Threatening or swearing at neighbours;
- Criminal activity;
- Nuisance caused by animals;
- Vandalism;
- Assault or physical violence;
- Dumping of litter or rubbish;
- Breaches of tenancy conditions;
- Racist or homophobic abuse or graffiti;
- Domestic violence.
Anyone can be a victim of Anti-Social Behaviour or suffer its effects, whether they are a homeowner or a tenant of a council, registered social landlord or private landlord.
At Salix Homes we believe everyone has the right to enjoy life in their own way as long as they don't upset people living near them.
Salix Homes has a zero tolerance approach to all aspects of Anti-Social Behaviour from noise nuisance and hate crime to overgrown gardens and fly tipping.
Our customers have a right to live peacefully, which is why we are committed to helping reduce crime levels, making Central Salford a place where people choose to live and work.
How to report Anti-Social Behaviour
If you want to make a complaint about anti-social behavior , you can contact us at any time on any day of the year. If you contact us during normal office hours you will be put through to our Safer Neighborhoods Team. If you contact us when our offices are closed you will be put through to a member of our 1st Response Team who will be able to help and support you and make an appointment for you to see a Safer Neighborhoods Officer. This is how you can contact us:
- Phone our freephone number at any time on 0800 218 2000
- e-mail us at safer.neighborhoods@salixhomes.org
- Report it online.
- Visit us at one of our Local Offices or Service Points
- Contact us from one of our Free-Call Points
- Write to us at our Head Office
Report anti-social behaviour online now |
Once you make contact with us a Safer Neighborhoods Officer will be assigned to your case. The officer will provide you with their direct contact details including telephone number and e-mail address. We will make an appointment to see you to discuss your case. This can be at one of our offices, at your home or an alternative venue that you are more comfortable with. If you would prefer, we can also arrange for an interpreter to be present, or same sex interviews. We will then Categorise your complaint as follows;
- Category A - for example, serious intimidation/threats of violence etc.
We will arrange to see you within 24 hours. - Category B - for example, anti-social behaviour linked to drug use/dealing
We will arrange to see you within two working days - Category C - for example, pets & animals i.e. barking, fouling etc
We will arrange to see you within five working days
Once our Safer Neighbourhoods Officer has established all the facts of the case, we will then consider a range of options to resolve the case for you, this could include:
- Consider emergency legal action to protect you
- Carry out a full investigation of your complaint and begin gathering evidence
- Agree an action plan with you.
- Arrange to interview the alleged perpetrator(s) (this can be done anonymously depending on the nature of the complaint)
- Consider interventions that may help resolve the issue, for example mediation services
- Work with partners to try to resolve your case
- Keep you informed of what is happening with your case by contacting you on a weekly basis
Depending on the severity of the complaint there are a number of legal steps we can take, these include eviction, obtaining an Anti-Social Behaviour Order (ASBO), taking out an injunction, or demotion of tenancy. If anyone breaches an injunction and continues to cause problems, they can find themselves in contempt of court and may go to prison.
We will do all we can to support people whose lives are affected by Anti-Social Behavior by working closely with Housing Connections' Anti-Social Behavior Team and Greater Manchester Police.
Salix Homes will monitor and report all actions taken to resolve ASB and where appropriate, with permission from complainants, some cases may be publicised in the local media and through our newsletter Limelight.
It is vital that we work together on this to help make Central Salford a safer place to live. If you are affected by nuisance of any kind, we need to know what is happening. Tell us right away. You can find out more about how we deal with anti-social behavior by downloading our
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