Customer Inspector and Community Researcher

Training course, plus up to four hours per exercise.

The customer inspection team is a group of volunteers who have begun mystery shopping Salix Homes services. Part of their role will be to test Salix Homes service standards to check whether they are being met. They will use a range of techniques to do this and will then feedback the results to Salix Homes staff. The customer inspection team will ensure Salix Homes is accountable to its customers.

Meet the Customer Inspectors and find out what they have been inspecting.

If you are interested in being a customer inspector have a look at the timetables below which show what will be inspected when and get in touch to arrange some training!

2010

Service Standard	Jan	Feb	Mar	Apr	May	Jun
Customer Involvement
Cleaner, Greener Services
Housing Adaptations
Leaseholders
Empty Properties
Equality and Diversity

To find out more information or to get involved please contact;

Adrian Palmer: 0161 779 8849

or email adrian.palmer@salixhomes.org