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Customer care card

Home Improvement Works

Tell us your views and you could be a winner

We recently carried out improvement works on your home and we would like to know what you thought about the work. Your comments are vital in helping us to make our services the way you want them to be.

Please let us know your views by completing this form. We'll publish the results in our quarterly customer newsletter, Limelight. You also have the chance to win £50 as this card will be entered into our monthly prize draw. If you are the lucky winner we'll contact you to let you know. Good luck!

Home improvement works

Scheme name

Type of work carried out

Name of partnering contractor

Your details

Name

House / flat number

Road / court / block

Area

Postcode

Email address

Telephone number

Mobile number

The contractor

Salix Homes use a partner contractor to deliver the improvement works in your home. Please rate your level of satisfaction with the work the contractor carried out in the questions below.

Salix Homes team

Now can you please rate your level of satisfaction about the Salix Homes team that organised the improvement works.

Your views

Please give us a little more information by telling us your views.

Are there any outstanding problems with the work that you would like us to contact you about?

Is there one part of the service that you thought was very good?

If there was one thing we could do to improve the service what would it be?

Any data supplied by you on this form will be processed in accordance with the Data Protection Act requirements.

By providing information, you are consenting to Salix Homes processing the data for the purpose for which it was supplied. All personal information provided will be treated in the strictest confidence and will only be used by Salix Homes.

How would you rate your satisfaction with...	Very Satisifed	Satisified	Dissatisified	Very Dissatisifed
The information the contractor gave you before work started in your home:
How well the contractor kept you informed about what was happening once work had started?
With the cleanliness and tidiness of the contractor?
With the conduct, attitude, politeness, courteousness and respect of the contractor?
The standard of the finished improvements carried out?
The help the contractor gave you to use any new equipment that was installed?
Overall, how would you rate your satisfaction with the contractor?

How would you rate your satisfaction with...	Very Satisifed	Satisified	Dissatisified	Very Dissatisifed
The information Salix Homes gave you before work started in your home?
How well Salix Homes kept you informed about what was happening once work had started?
With the conduct, attitude, politeness, courteousness and respect of Salix Homes staff?
Overall how would you rate the Salix Homes service in carrying out the improvement works?
Finally, how would you rate your satisfaction with the overall delivery of the improvement works.