Salix Homes. Releasing the potential

Message Board!

Message Board

Want to send a message or ask a question to the Salix Homes Board?
Try Message Board!

As well as having the chance to attend board meetings and meet with our board members, you can now ask the board a question using the Message Board facility below. Simply type your comment or question in the box below and click 'send message' and Chair of the Board, Peter Styche will post a response on this page!

Your question


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Questions

Question from: anton hornak

Q: hi, there was recently done improvement work in our home and we have been disconected from the gas but the gas meter was not moved. we already contcted contractors and our gas suplier but looks that noboby is able to help us. who can we contact regarding this issue. thanks

A: I have passed your query onto the Development and Customer Liaison Manager who will contact you directly.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: gemma Rushton

Q: Thanks for your response Joanne Spencer you asked me to forward details to you regarding my issue was wondering how would you like me to do that?

A: Please forward the details to:

Chris O’Doherty
Senior Project Officer
P: Salix Homes | Diamond House | 2 Peel Cross Road | Salford M5 4DT
chris.o’doherty@salixhomes.org
:0161 779 8884

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: Lisa Dunworth

Q: I have been bidding on properties on Salford homesearch as I am in a 1 bed flat and need a 2 bed due to having a baby recently, I have been allocated the 2nd bedroom but they have given me no housing needs! my band is d but am sure they said it will change to a band c once my baby arrived in august?? I have been trying to ring Salford homesearch for a week now at least 3 or 4 times a day and no one ever picks up the phone, can someone help me with this query.

A: I have passed your query onto the Empty Properties Team and requested that they contact you directly.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Jane

Q: I spoke to a lady thursday afternoon about the bungalow on 1 Meadowgate Road about it being offered to the member at number 3 after it saying no offers yet made to anyone and she said she would speak to the empty properties team and she would get back to me which she didn’t, when i checked on the monitor interest page later on thursday afternoon it said an offer has been made to the member at number 6 then on friday it said no offers yet made to anyone, I have a particular interest in this property as I have made clear previously I just want to know for a property that is in such a high demand area has been turned down by 6 people and is still empty.
Thank You

A: I have passed your query onto the Empty Properties Team and requested that they contact you directly.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Jane

Q: If I knew someone who wanted to exchange their property with mine does it need to be done through the mutual exchange or could I just ask the person if they would like to exchange.
Thank you.

A: I have forward your query onto the Tenancy Specialist and asked that they contact you directly.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: una

Q: Could I ask the letting teams if they have any 3 beds house within the area wivowt me endlessly bidding getting no where

A: I have passed your query onto the Empty Properties Team so they can contact you directly.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Jane

Q: I emailed Gail Blair on thursday asking about the transfer process and the reply I got was not helpfull at all, she just said I was on the transfer list which I was not aware of and said it’s the same bidding process but with little time and it was the "little time" part I did not understand and emailed back asking her to explain properly but I did not get a reply, I just want to know if the transfer process is quicker or easier as the normal bidding which starts on a wednesday morning my ideal property would be a bungalow or cottage flat in the claremont/weaste area I recently bidded on a bungalow on Meadowgate Road but was ranked 18 at the end of bidding, so if someone could just explain to me how the transfer process works I would be gratefull. Thank You.

A: I have forwarded your query to the Empty Properties Team so they can contact you directly.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: gemma

Q: I recently had new kitchen & bathroom and a full house electrical rewire that has left my house in abit of a mess & ruined my decor I have been told I will get a disturbance allowance to help me out which I am please about but recently speaking to others from my estate who didnt have a rewire but just new kitchens or bathrooms are also getting the disturbance allowance how is that right?

A: Thank you for getting in touch. We have a Compensation Policy at Salix Homes that we rigorously follow when delivering improvement works to customers homes.

Should a rewire or full heating system be required in a property we will offer the tenant a £250 disturbance payment. If an electrical upgrade is required then we will offer the tenant a £50 disturbance payment. Both payments are subject to a clear rent account and any arrears would be offset against this payment.

If no electrical or heating work is required then the customer would not be entitled to a disturbance payment.

If you could forward the address details of the household that has received a £250 payment without the heating or electrical works we will happily investigate this matter.

Answered by: Joanne Spencer (Executive and Go)

Question from: Jane

Q: I am currently in band M (SN4) and have been waiting for 1 Meadowgate Road to come on the list so I could express my interest in this property as I have previously told you that it is an ideal property for me, I have expressed an interest in this property and I am currently ranked 12 could you please let me know what the difference is between SN4 and SN1 as Meadowgate Road is SN1 and I thought all band M were the same and this is going to affect my ranking in bidding on this property which I feel is very unfair to catagorise properties that are in a band M.

A: I have passed your query onto the Empty Properties Team who will contact you directly.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Jane

Q: I am currently in a band M with no housing need points and was wondering how I get housing need points so I have a better chance of getting suitable accomodation as the property I am in at the moment is not suitable for my needs.

A: Your query has been passed on to the Empty Property Team Manager for a response.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: David Mather

Q: I cant view my rent account i need to put a new password in, how do i do this.

A: If you contact ICT on ict@salixhomes.org and inform them of your email address, home address and full name, they will be able to reset it for you

Answered by: Joanne Spencer (Executive and Governance Manasger)

Question from:

Q: Hi, im in a 1bedroom cottage flat which is up the stairs and im due to have a baby on the 6th july 2014, my partner has just moved in with me and we are wanting to move to a house but im in alot of arears(£2000). I have a suppison on my eviction and pay£100 month of the debt.k was woundering could i still bid on salford home search and move and carry on paying of the arrears or do i have to wait untill there clear. Thanks.

A: I have passed your query onto the Income Management Team who will contact you directly.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: Emma gillott

Q: I’ve forgot my username to log into account

A: I have passed your query onto the ICT team who will contact you with the relevant information.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: louise whitehead

Q: what dates are rent free weeks

A: No rent has been charged to your account weeks commencing 17th and 24th March. However, if there are arrears on your account you are expected to continue to make payments in order to reduce/clear your arrears. If you would like to speak to an Income Management Officer to discuss your individual circumstances, please do not hesitate to contact us on 0800 218 2000.

Answered by: Joanne Spencer (Executive & Governance Manager)

Question from: roslyn o kane

Q: Is there such a thing as free rent weeks over easter or any for 2014

A: No rent has been charged to your account weeks commencing 17th and 24th March. However, if there are arrears on your account you are expected to continue to make payments in order to reduce/clear your arrears. If you would like to speak to an Income Management Officer to discuss your individual circumstances, please do not hesitate to contact us on 0800 218 2000

Answered by: Joanne Spencer (Executive & Governance Manager)

Question from: danielle sackfield

Q: Hi i was offered 44 borough road salford m50 today and i was told that its not ready yet. Is someone still in it or is it being repaired? Do you have a timescale. Only because i need to get things sorted such as my notice here

A: I have passed your query onto the Manager of the Lettings Team who will contact you directly

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: debbie page

Q: I paid my rent on the free weeks so if I dint pay my rent nw for 2 week would I b ok my account is not in arrears

A: It is difficult to give you an accurate response without checking your rent account. Your payments over the non rent weeks may have put your account in credit but all rents increased as from 31st March 2014 so the amount you paid may not cover the new rent charged. In order to give you an accurate update of the balance on your account and when you next need to make a payment, please contact us on 0800 218 200 (local rate for mobile phones 0161 909 6559) or e mail us at salixrents@salixhomes.org. Thank you.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Robert Taylor

Q: Could you tell me what the free rent weeks are for 2014?

A: No rent will be charged to rent accounts on weeks commencing 17th & 24th March and 15th & 22nd December 2014. However, anyone with arrears on their account will be required to continue to make payments in order to reduce/clear their arrears

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: danielle sackfield

Q: Hello i have just registered with homesearch and because housing benefit havent been paying enough and i am in arrears of 97 they will not lift the suspension. I have been told i can appeal to jane anderson. How do i do this please. Thank you

A: You can put an appeal in writing to Jane Anderson, Housing Choice and Support Manager, Salford Opportunities Centre, 2 Paddington Close, Salford,M6 5PL.
You can also contact the Empty Properties or Income Management Team here at Salix Homes on 0800 218 2000 to discuss your circumstances and we may be able to help you with your application.

Answered by: Joanne Spencer (Execvutove and Governance Manager)

Question from: M.D.

Q: Is 2 weeks rent free before Easter?

A: No rent has been charged to your account weeks commencing 17th and 24th March. However, if there are arrears on your account you are expected to continue to make payments in order to reduce/clear your arrears. If you would like to speak to an Income Management Officer to discuss your individual circumstances, please do not hesitate to contact us on 0800 218 2000

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: peter zimmerman

Q: do you get disturbance money when they do are flats in pendleton

A: There is no financial compensation package once the works have been completed. Keepmoat will decorate bathrooms and kitchens during the works. Pendleton Together will be offering a decoration scheme and residents will get more information on this soon.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: joanne youd

Q: if i wish to down size can i take rent arrears with me

A: I believe you have discussed this directly with the Rent Income Team already. If you have any further queries, please contact Peter Leggett on 779 8874.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Bernardine Sharp

Q: Please could you tell me if I can pay my Service charge online?

A: Service Charges can be paid in the same way as Housing Rent online. To do this go to www.salford.gov.uk. Go to ‘Do it online’ and then ‘Pay it’ and click ‘Housing rent’. Under ‘Payment types’ click ‘Housing rent and service charges’. Under ‘Reference number’ enter your payment reference/service charge account reference (this is an 8 digit number) and under ‘Amount’ enter the amount you would like to pay (you do not need to enter the pound [£] sign). You will then be asked to enter your debit/credit card details and the payment will be authorised as normal. The payment should then appear on your account usually within 24 hours of payment.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: bereket hebtemariam

Q: hi there on january 24/01/2014 i apply to leave my house but now i have change my mind to stay to my house,what should i do?can u pls help me in this pls

A: I have passed your request onto the Lettings Team who will cancel the notice that you have given. If you have any further queries please contact the lettings Team on 0161 779 8952.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Erica Thomas

Q: When are the rent free weeks for 2014

A: "No rent will be charged to rent accounts on weeks commencing 17th & 24th March and 15th & 22nd December 2014. However, anyone with arrears on their account will be required to continue to make payments in order to reduce/clear their arrears."

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: nicole stewart

Q: I have just accepted a new house it only has a shower I have two children one aged 2 who suffers cystic fibrosis and one aged 4 months would I be able to get a bath really need one

A: I believe your issue has now been addressed following your discussion with the Lettings Team earlier today. If you have any further queries, please do not hesitate to contact Ben Cruickshanks, our Empty Properties Manager on 0161 779 8952

Answered by: Joanne Spencer ( Executive and Governance Manager)

Question from: janet hinds

Q: I’ve three bedroom need a one bedroom

A: Amy Wilmot, Tenancy Specialist will contact you to discuss your downsizing options

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: craig dunn

Q: When are rent free weeks

A: No rent will be charged to your account on weeks commencing 16th and 23rd December. However, if there are arrears on your account you will be expected to continue to make payments in order to reduce/clear your arrears. If you would like to speak to an Income Management Officer to discuss your individual circumstances, please do not hesitate to contact us on 0800 218 2000.

Answered by: Joanne Spencer (Executive & Governance Manager)

Question from: john livingstone

Q: i’m currently behind with my rent by £21 am i entitled to the 2 weeks non rent payments thanks in advance

A: No rent will be charged to your account on weeks commencing 16th and 23rd December. However, if there are arrears on your account you will be expected to continue to make payments in order to reduce/clear your arrears. If you would like to speak to an Income Management Officer to discuss your individual circumstances, please do not hesitate to contact us on 0800 218 2000.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: david mather

Q: Hi i paid my rent 4 the week comencing 16 dec 13 am i still entitled for a rent free week for that week.

A: No rent will be charged to your account on weeks commencing 16th and 23rd December. However, if there are arrears on your account you will be expected to continue to make payments in order to reduce/clear your arrears. If you would like to speak to an Income Management Officer to discuss your individual circumstances, please do not hesitate to contact us on 0800 218 2000.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Jason Farrar

Q: I am still waiting for the IT department contacting me regarding my just click log in details.

A: I have passed your details onto the IT department so they can contact you directly.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: mr thomas

Q: when is rent free weeks in december

A: There are 2 weeks before Christmas where no rent is charged. These are weeks commencing 16th & 23rd December.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Marie Smith

Q: Hi, can anybody help me log into my Salix online account, I have forgotten my user name and password, I tried to open a new account and it tells me I already have an active account, what can I do to get back online. Thanks

A: I will arrange for our IT team to email you your log in details.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: M.D.

Q: Is two weeks free rent before Christmas?

A: There are 2 weeks before Christmas where no rent is charged. These are weeks commencing 16th & 23rd December.

Answered by: Joanne Spencer (Executive & Governance Manager)

Question from: anne

Q: I was wondering what is your response time for answering emails I sent one one 17/10/13 but as of the 23/10/13 have had no reply. My email was in regard to the lower broughton 4 estate decent homes improvements and when they will start

A: We aim to respond to all correspondence within a timely fashion. We have not been able to locate the email but please contact us on 0161 779 8051 or email programmes@salixhomes.org and we will respond to the enquiry

Answered by: Joanne Spencer (Execvutive and Governance Manager)

Question from: Farhat Shahzad

Q: As for as my reference is concerned this is
Farhat Shahzad. I am from Glasgow I have mobility problems, severe pain in legs,buttocks,neck due to degenerative changes at C4/5 and C5/6 levels producing some narrowing around the spinal cord.
My ailment is keep on increasing in my both legs and arm.At present Im on DLA. living in a temporary accoomodatin with my husband from last October 2012. At present we are homeless also,From a year i have been trying to get a suitable place to live which will help me to move around with the help of my case worker.last week through bid i found a two bedroom house which had enternal stairs, which didnt suit me .The case worker explained GHA that you need a lower cottage flat or a bungalow which help you to keep mobile and I dont know how to apply for two bedroom bungalow because of nerve pains i cant sleep. My depresson has also increased due to living on second floor,felt so much isolated from the community. whom should i apply to get atwo bedroom bungalow or even a two bedroom lower cottage flat which has maximum two small steps because i cant manage the stairs. i left a beautiful two bedroom house just because it had internal stairs. please I need help desperately.

Thanking You In Anticipation
Sincerely Yours.
Farhat Shahzad.

A:
We have forwarded your request on to Jane Anderson at Salford Home Search as one of her team should be able to assist you with your query and will be in touch with you.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Justin

Q: I am living in sycamore court. I lost my fob today. How can I get another one? How much should I pay for it? Who should I speak to? thanks

A: This needs to be reported to either Diamond House Reception team or Hankinson Way Reception team who will then cancel the lost fob to prevent anybody using it and order a new one. This usually takes up to 48 hours. When collecting the new fob identification must be produced to ensure that the fob is being handed to the tenant.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Andrew

Q: Why do Salix Homes operate a policy whereby the contact centre will not give out phone numbers for individual people/departments?

I am going around in circles raising an issue, being promised a call back by the correct people and effectively being ignored.

I have never known an organization to feel so disconnected and unaccountable.

Is standing in the foyer of Diamond House causing a nuisance the only way to avoid being ignored?

A: Pam Roberts, Customer Relationship Manager will contact you directly to address the issues you have raised.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: karen thomason

Q: i live in the arthur millwood court blocks and was wondering when i get a disturbance payment??

A: We can confirm that the scheme has reached the stage for processing disturbance payments. Payments for residents on the scheme are currently being processed. Residents will receive a letter confirming this information.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: stephen

Q: hi where can I get a copy of the demolitions act, on Amersham, street. I am a tenant of amersham street and am looking at joining other hosing associations, however I need proof of the demolitions Act thank you.

A: Ben Cruickshanks, Empty Property Manager will contact you directly regarding your query.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: vickie wilding

Q: i pay my rent at the end of each month when i get paid from work. i dont have dd set up as i dont feel the bennfet of the free weeks rent. i constanly get phone call from your office regarding my rent. there is also a note set up on the system to say i allways pay the begin of each month. so why do i keep getting calls from salix homes. this is becoming a bit of a pain

A: An Officer from the Income Management Team will contact you to discuss your query.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Sinead Murray

Q: Hi Have just signed for a property from you and im discusted in the state im exspected to move in. not only that the engernier has been out and refuses to switch the gas and electric because it hasnt been checked since 2003 im in tears hear and have got to leave my property to move in to that dump by monday i have a 2 year old and its not safe.
Please help

A: Our Empty Property Manager (Ben Cruickshanks) has visited you regarding this work and will be following this up with a visit on 28 March 2013 to inspect the further work that has taken place. If you have any further queries, please do not hesitate to contact Ben on 0161 779 8952.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: andrea whelan

Q: I pay my rent every month by direct debit i am entitled to 2 free weeks rent how do i get this back

A: If a customer wishes to pay monthly we will take the non rent weeks into account when calculating the direct debit. We would calculate the rent over 48 weeks ( giving them 4 non rent weeks) spread over 12 monthly payments.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Malgorzata Dudkiewicz

Q: Is 2 weeks rent free before easter?

A: The non rent weeks are the 18th & 25th March 2013

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Gary

Q: what are the rent free weeks in March

A: The dates of the rent free weeks are weeks commencing 18th & 25th March

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Jasmine Dey

Q: I have recently been decanted to temporary accomodation just up from my council house. I have been waiting for works to get done since i was 22weeks pregnant my baby is now 2 months old and it is going to take months they said so i will be here for a while. They had to take everything out house even rip up carpets which were done by the vanmen who were not professionals. Damage has been done because of the rising damp causing mould on a number of things including double bed, moses basket ect. I like the temporary house i am in and really want to stay hereit is a friendlier environment and has lots of kids around plus the park is just next door. This house has 3 bedrooms though and the one i was staying in only has 2 i want fo be able to get settled here especially for my baby if i am going to be here for months moving back will just unsettle her and me this has been emotionally and physically draininv fod me please help is there any way i can keep this house?

A: Please note that you have contacted the incorrect organisation. Please contact your Housing Provider in Scotland

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: john-paul Holehouse

Q: Sorry my mistake in the question below by john-paul Holehouse i was meant to say how can i get more than one fob key to get through the doors as i have to keep giving mine to my mum.

A: The policy re fobs is one per tenant registered at the property unless there is a carer in place which we would need proof of. There is however a "password system" that may suit this customer, they simply ring the consierge via the intercom on the block and they can set up a password there and then to gain access to the block.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: john-paul outhouse

Q: How can i get more than one for key for my flat i have one at the moment but would like to have one more for my property is this possible?? I live in Fitzwarren court, the reason is because my mum comes to my flat and sorts things out while im not at home and she has a set of keys to the flat and i have to keep giving my mum my for so she can get in through the doors.

A: Unfortunatley Salix Homes do not hold or provide additional keys to our properties, it is the tenants responsilbility to purchase an additional set if required.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Miss H

Q: I was recently advised by a colleague at work, that there had been an article in one of the newspapers in Salford, stating that the high - rises on Blackfriars Road were available to buy at a large discount. £12? was the figure mentioned.

I just wondered if you could confirm anything related to the above - as I have lived in my block for 6 years now, and would be in a position to buy if the above was accurate.

I did receive a postcard type leaflet several months ago which mentioned something about a 75% discount if I wanted to purchase my flat - but I didn’t take much notice as I suspected there would be a catch.

I look forward to hearing from you,

Kind Regards,

H

A: In relation to the terms of the Right to Buy process, If you have lived in your highrise property for six years then you would be entitled to 52% discount up to the value of £37,500.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: h

Q: I went to a meeting about the flats on amersham street in novemeber I think at larkhill primary, I was told if I wanted to move before the housing got to my flats to be demolished I would still receive the home disturbance money (if that’s what its called) can you tel me if this is correct information

A: As long as you have had your tenancy for more than 12 months you will still be entitled to the Home Disturbance payment. If you have any further queries relating to this matter please contact Greg Muir on 0161 779 8019"

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: alan r lennon

Q: Do the rent free weeks apply to all Salford council tennant

A: There are four weeks in the financial year (April - March) when no rent is charged. These weeks apply to all Salix Homes tenants. In the 2012/13 financial year there are two at Christmas (weeks commencing 24.12.12 & 31.12.12) and there will be two in March (weeks commencing 18.3.13 & 25.3.13).

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: m shaw

Q: what date in december is free rent

A: The non rent weeks are the 24th & 31st December. Customer’s who have no arrears will benefit form these weeks . Those who are in arrears, we encourage to pay over the non rent weeks in order to reduce their arrears.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Malgorzata Dudkiewicz

Q: Is this year 2 weeks free before Christmas?

A: The non rent weeks are the 24th & 31st December. Customer’s who have no arrears will benefit from these weeks . Those who are in arrears, we encourage to pay over the non rent weeks in order to reduce their arrears.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: mary kelly

Q: is there a way i can buy my brothers council house...i dont live with him...he stays alone....

A: The Right to Buy policy states that it must be the tenant who has resided in a social housing property for five years or more. As you don’t live with your brother and are therefore not on the tenancy agreement as a joint tenant or a household member then unfortunately you are unable to buy your brother’s house.

Answered by: Joanne Spencer (Executive and Governance Team )

Question from: Lindsay Webb

Q: I have repeatedly asked for a Right To Buy pack to be sent to me and have not ever received anything. Can this please be arranged for me ASAP. Thank you

A: I have passed your request onto the Customer Contact Supervisor for the necessary forms to be sent out to you.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: amid

Q: Hi Any More news on Amersham street flats we see things happening round us but have not at yet had any feedback????????????????????

A:
Our relocation team have made really good progress rehousing residents of the nearby Athole Street estate.

You will have noticed that Salford City Council have now appointed ’Creating a New Pendleton Together’ as their preferred partner to deliver the improvements planned for Pendleton. Now that the preferred partner is in place, Creating a New Pendleton Together, Salix Homes and Salford City Council are working closely to plan out the next phases of rehousing.

Amersham Street estate is due for redevelopment in the early stages of the programme. When we are in position to confirm when rehousing will begin on the Amersham Street, our team of relocation officers will be on hand to offer you all the support and advise you need. If you need any further information on this subject please contact Daryl Stonebank (0161 793 2480 or email daryl.stonebank@salixhomes.org )

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Christine Mather

Q: Please can you tell me when the prefab’s or tin houses,are going to have new bathroom’s and new kitchens please.

Thank You

A:
Indicative dates for planned work to your home can be found on the internet by searching on
Home> Your Home> Improvements to your Home> Search for improvements to your home
There is a postcode finder if you enter your postcode you can find out approximately when works are due in your area and which streets are included. The type of work to be done will be assessed by surveys carried before the work starts.
Weaste is due to start 2014-2015

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Michael Wilson

Q: who won the bid we were promised announcement end pf May 2012.

A: Which Bid are you referring to?

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Martin

Q: can you give me a rough date when Hamasham st/Buckingham street flats are coming down when i moved in nearly 4 years ago they said they would contact if there was an option to move out earlier with some of the disturbance money i now somebody who just got that offer why didn’t i .

A: Amersham Street is not in the current phase of clearance and therefore not due Homeloss or Disturbance payments.

Amersham Street area is adjacent Athole Street clearance area which is currently being decanted for demolition where we are paying homeloss and disturbance. We can speculate that the PFI winning bidder & Salford City Council are likely to clear Amersham Street area next however until the winning bidder is announced and their planned build & demolition phases are discussed and finalised we would not be able to say which area is next for certain.

If your neighbours are owner occupiers, they may have received an offer to buy back their properties from Urban Vision (Angela Martens), however no homeloss would yet be offered as it is not currently in a scheduled area for clearance where the offer of homeloss/disturbance has been agreed by SCC.

To summerise: The PFI winner & Salford City Council will make the decision as to where the next area of demolition will take place and therefore will receive HL & Disturanbance payments.

Long-term they are in a clearance area and at some point they will receive this notication. Athole will take some time to clear, so they are unlikely to hear anything until that phase is completed or nearing completion, even if they move onto Amersham St area as the next phase of demolition.

I hope this answers the query. Please refer to the PFI team at Salford Civic Centre for further time frames.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: LOUIS HYMAN

Q: the gentle man living above me shows (acts out) the actions of a sociopathic personality (takes pleasure in annoying people for his own pleasure) these people know right and wrong but feel no remorse like purposly keepings you awake and he feels actuall pleasure from that no one will listen not that i mentioned this part but just the disturbance he causes me no one will listen or take any steps to prevent the noise like insisting he get a carpet layed so i dont hear him banging his shoes old heavey type that go back 50 years he has no tv no radio and expects me to live like him and god help us if we dont

A: I have passed your query onto the ASB Team at Salix Homes and they will contact you directly regarding the issues you raise.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: maggie

Q: can i get evicted if my husband goes to prison on councell ?

A: If a Salix Homes tenant or their visitor, family member etc is convicted of a criminal offence either in their property or in the locality of their property and this impacts on Salix Homes housing management function then the tenant could be evicted because of this.

Salix Homes would need to apply to the court and a Judge would make the decision on whether the tenant (s) would lose their home.

If you would like to discuss this further please contact Paul McNeilly on 0161 779 8030

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: tash

Q: When are the rent free weeks with stoke on trent city council

A: If you contact Stoke on Trent Council they will be able to advise.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Miss Jayne Williams

Q: For the attention of: Mr Kevin Scarlett.
I have a query I use to work for Salix Homes of which I found to be a excellent place to work unfortunately I lost my position due to cut-backs within the company. My friend Miss M. Thompson of 25 Rudman Drive Ordsall is trying to help someone who is homeless on your bidding list. Our friends name is: Mr Graham Bagley who is currently homeless he is in a category C BUT he should be in category M due to his medical conditions but members of your staff have informed us that he won’t be on category M for a number of weeks and when Mr Bagley is in category M then a home-visit will be required how is that possible when he’s homeless? I have informed Miss Thompson that there must be some mistake as I know working within the company members of Salix Homes try their up most to give the best opportunity for EVERYBODY.
I’m sure that either yourself or Mr Scarlett could clear this matter up for Miss Thompson. Miss Thompson mobile number is:07502-440308. Many thanks for taking the time on reading this e-mail. Kind Regards, Jayne Williams

A: Thanks you for your message, Ben Cruikshanks who is responsible for this issue will make contact with you directly regarding your query.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: karen thorpe

Q: WHY AM I GETTING MIXED MESSAGES BEN CRUICKSHANK SAYS WINDSOR ALBION CAN ACCESS HER BANDING FOR REHOMING YET THEY ARE SAYING HES LYING TO ME

A: Karen

Ben will discuss this with you are your meeting with himself and Kevin later today.

Thanks

Answered by: Joanne SPen ()

Question from: anne

Q: could you tell me what is going to happen to the chatford,griffiths,carey close estate as on the new countryside properties information website it is marked as future redevelopement area. I was lead to believe that the houses would be improved to the decent homes standard around 2015 not flatterned

A: Terry McBride (the officer dealing with this issue) will be in touch directly with you regarding your query.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: alex

Q: I would like to know if we have free rent weeks in December 2011 and also if we will have any in 2012?
Thank you

A: There were 2 rent free weeks in December 2011 (weeks commencing 18th & 26th December).
In 2012 there will be 4 rent free weeks, 2 in March and 2 in December. The rent free weeks will be weeks commencing 19th & 26th March and 24th & 31st December.

Answered by: Joanne Spencer (Executive & Governance Manager)

Question from: Martin

Q: Are the flats on Hamasham/Buckinham street going to be knocked down as part of the redevelopment in Salford if so when.Lots of people are talking about this but i havn’t heard anything.

A:
In 2008, all residents in the PFI area were advised of the proposals for their home. These proposals still stand, subject to confirmation of the approval of the PFI scheme.
For Amersham Street estate, the residents will be rehoused and the area cleared for new homes to be built.
For the South Clarendon and Aylesbury Close area, the homes will be refurbished.

Residents in Athole Street have been contacted by Salix Homes recently regarding the clearance and they are being offered rehousing to meet their housing need. They have the opportunity to move to the new homes being built on Fitzwarren Street by Great Places, as well as other homes that are being built/refurbished in the surrounding area.

There are currently still 2 bidders in the running (SP+ and Inspiral Pendleton). The council is awaiting government approvals for the PFI programme and once that has been obtained, we will be advising residents as soon as we can about the plans for the area and the timescales.

Regular newsletters are produced and further information can be found on the Salford City Council website: http://www.salford.gov.uk/creatinganewpendleton.htm

If you have any further queries please contact Deborah Macdonald on 0161 779 8950

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Anna

Q: I know that there are planned alteration to our high-rise and that there will be a services charge for hot water and heating. How much will we have to pay and how will you work that out?

A: As part of the improvement works to Floral Court a new heating system will be installed which will give tenants a new more efficient way of providing hot water and heating their homes. This will not be an annual service charge and customers will pay for what they use. Payment methods are still being developed, however we anticipate overall savings on the current system. The scheme is due to commence later in the year and full consultation will be undertaken with all customers over the forthcoming months.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: samantha

Q: im in credit with my rent for 300 pounds...once weve had the next lor of free weeks it will be 600..i have rang salix regarding this to be told i will not be refunded this money as it covers months when there is 5 weeks in a month..i have workted my payments out per month and what i pay over the whole year...my payments cover the whole years rent..im really annoyed that this money is being kept from me.would be a different story if i didnt pay my rent

A: The Income Management Team have looked into your account and cannot see where you are in credit by £600. Basically you pay rent monthly in arrears. Rent is raised on your account each week , and you will be in arrears on your account until you pay your rent, which sometimes puts you a week in credit.
As for the non rent weeks, you have not been charged for those weeks and, when we work out your monthly payment we calculate it over 48 weeks and not 52 weeks. Your payments are then spread over 12 months. If you need any further information please do not hesitate to contact Tracey Atkinson on 0161 779 8860.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Michelle

Q: My family consists of 2 adults and 4 children aged boy 13, girl 8, girl 2, girl newborn. We live in a 2 bedroom house, is it true that I cannot move to a larger property because I have rent arrears?

A: This would depend on how much is outstanding and if a payment plan is in place and being adhered to.

If you wish to call or email Ben Cruickshank on 0161 779 8952/ben.cruickshank@salixhomes.org
he will be able to give you further advice on the issue.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Michelle Mott

Q: How many people can legally live in a two bedroom house?

A: This would all depend on the ages of children, gender and size of bedrooms.

If you need any further advice or clarification please contact Ben Cruickshanks on 0161 779 8952.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: mrs brenda edge

Q: what dates are the free rent weeks?

A: The rent free weeks are the last two weeks of December each year.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: Lindsay

Q: Could somebody please post the ’Right To Buy’ details for my flat to me, I have now asked four times over the last 18 months or so, and to date have not received any information on what RTB entails or how to go about applying. Thanks - I look forward to receiving these details shortly.

A: I passed your query onto the relevant department and asked that they forward you the necessary application.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: claire walker

Q: I would like to invite Peter Styche to speak at one of our Green Vision Knowledge Exchange Seminars in Leeds . I head up a Centre for Knowledge Exchange at Leeds Metropolitan UNiversity and our forthcoming series for our Green Vision Network is focused on Retrofit Reality . We have MD of British Gas future Energy and PWC accountants apeking s far and the Salix Homes perspective on the Green Deal pilot scheme in MAnchester would be great . I look forward to hearing from Peter or the appropriate person to repond to this request , many thanks

A: Thank you for your message, this has been passed to the appropriate Officer at Salix Homes

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Martin Renshaw

Q: i bought my council house nearly 5 years ago could i sell it back to the council but still live here

A: If a customer wishes to sell their property back to Salford City Council then they would need to contact Marie Donaghey, People & Neighbourhoods Officer, Sustainable Regeneration Section on 0161 793 2331.

She will be able to provide the customer with all the relevant information and explain the process in detail.

**Please see below some extra information:**

If the customer has bought their property under the Right to Buy and wish to sell within the first 5 years of purchase they will have to pay some or all of the discount.

If they sell within the first year of purchase, the whole discount will have to be repaid. Four fifths must be repaid if they sell within the second year, three fifths in the third year, two fifths in the fourth year and one fifth in the fifth year.
After 5 years, they can sell without repaying any discount.

However if the customer purchased their home under the Right to Buy scheme and they wish to resell or dispose of it within 10 years of, they will be required to offer it to either Salford City Council or to another social landlord in the area at full market value. The market value must be agreed between parties or, if they are unable to agree, will be determined by the District Valuer (they will not have to pay the costs of employing a District Valuer). If your offer has not been accepted within 8 weeks, the customer will be free to sell on the open market.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: Lillian Burke

Q: I live on the Spike Island estate in Lower Broughton and have been to a meeting tonight (15-7-11) to discuss the insulation rendering that is taking place by Forrest for Salix Homes on their council houses,we were offered the chance to buy into this scheme . As the cost of this work was too expensive I found a contractor at a greatly reduced cost and would like to know if the 30 home owners on the estate are entitled to the CESP funding that Salix homes have received from British Gas

A: "Salix Homes will help to support a CESP application, we will write to our partners, British Gas, to arrange a CESP funding application. Not all of the properties on the estate fall into a CESP area, so some will qualify for funding, some will not. Salix Homes can assist with confirmation of which properties are in a CESP area and which are not. Any CESP funded project must also use approved materials, so this is worth bearing in mind when arranging quotes with contractors, however Salix Homes can also assist in identifying the appropriate products."

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: margaretseddon

Q: thinking of doing a mutal exchange but will need a new bathroom toilet kitchen fitted as i have a auto immune diease and the house i want to exchange in to is a old gentleman and these things are not clean or in good condition would i get theses done

A:
Before approving an application to exchange properties, both parties would need to meet a defined criteria and a property inspection would take place.

The principal of an exchange is that both properties meet the required standard and are in a fit state for the new occupant to move straight in without the need for any repairs.

It is not our policy to carry out major repairs when people exchange properties.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: anon

Q: why was i led to beleive that the rent free weeks were at christmas and Easter holidays? Im very dissapointed that i have missed them because they were in March this year.

A: "The "non rent weeks" were the week commencing 20.12.10 and 27.12.10 for the festive period and most recently week commencing 21.03.11 and 28.03.11.
The "non rent weeks" have always been around these periods and Salix customers would have been notified in writing prior to those dates.
You will have not been charged for these weeks but would still be expected to pay if rent arrears were present on the rent account.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Kazeema

Q: I’m living in council house for 5years.iv bought a house.can I pass the council house to my sister or do I hav to giv it bak .

A: You could assign your tenancy to your sister but only if your sister can prove she has been living at the property for over 12 months. If she has been living there we can send out the relevant forms for transfer, however if she lives at another address then there is no right of assignment. If you wish to apply for transfer, please contact Maria Lester on 0161 779 8827 for the relevant forms.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: Anna

Q: It may be a silly question, but will I still have to pay the rent if I buy my flat?

A: No you would not have to pay rent if you bought your flat. If you have had to take a mortgage out to buy your flat, then you would have your mortgage to repay. It could be that if there are service charges associated with where you are living, then you may have a separate payment to make towards these.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: jenny

Q: why do people want to know when the "rent free"period is?
i get my rent paid directly and as such, it makes no difference to me, do these ppl get paid the rent directly and then pay salix? am i missing out on extra money through some sort of loop hole?

A: We only charge rent for 48 weeks of the year. For those people who pay their rent directly to their rent account, i.e if they are working , they will want to know what the non-rent weeks are so that they do not pay over the non rent weeks .
For those who get their rent paid directly,i.e rent paid via housing benefit , payments will not be received from housing benefit for the non- rent weeks .

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: Thomas taylor

Q: Hi I recently moved as part of the regeneration of Pendleton . I lived on apple tree court I moved into my new home yesterday. When I initially had a visit from Salix homes from a gent called Kevin who explained the process too me he also gave me the booklet explaining everything in this it said I would be compensated and it stated I would receive £4.700 pounds less any arrears now I signed up for the property last Friday and moved in Wednesday 2 feb 2011 . It stated in the booklet those considered too be in hardship would receive a initial payment of £1000 and then would receive the rest of the payment shortly after . Firstly I would like too say the lady who dealt with my move (Michelle phillips) was fantastic in the way she dealt with me . As I moved within a short space of time I accept things do not happen overnight. As I previously said I signed last Friday for my new property yet I have not received my initial payment the information contained within the booklet is misleading in that it states I would receive it a week before moving could someone clarify the situation too me ... I would like too add Michelle has been very good too me and Salix homes has dealt with me in a superb manner so far . I feel that the booklet is misleading . All I want is too start too get my home too the standard I would like Thankyou

A: I have passed your query onto Pam Roberts, Homes and Support Manager for her to contact you directly.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Mrs Gail Derbyshire

Q: when are the rent free weeks in 2011

A: We have 2 weeks in March 2011 being the 21st & 28th March 2011, 2 weeks at Christmas being the 19th & 26th December 2011 and 19th & 26th March 2012.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: David Quinn

Q: please could you let me know the dates of the free rent weeks 2011
many thanks
Dave Quinn

A: We have 2 weeks in March 2011 being the 21st & 28th March 2011, 2 weeks at Christmas being the 19th & 26th December 2011 and 19th & 26th March 2012.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: Linda Sanders

Q: Mr Styche - This is not the first time I have posted my concerns regarding the ’Decent Homes Scheme’. Although I am always contacted after I post my concerns, little gets done. Lip-service is paid to my questions, but nothing gets resolved. Other residents have raised the same concerns, but somehow they don’t feel confident approaching yourselves. I have just read the ’Regent Park Decent Homes Scheme Newsletter Edition 1’, in which it states that the current satisfaction rates are 100% with Forrest and 100% with Salix. These figures are based on 20 Customer Care Cards. Obviously, these 20 cards were hand-picked. Ours certainly weren’t 100% with Forrest and we didn’t even fill one in for Salix. The way Forrest personnel hover over residents when they fill in their cards is very intimidating. These cards should be left with tenants, to enable them to fill them in in private. One of my main concerns is the fact that I have never had an answer to why some homes, that had exactly the same kitchens as ours, were given new kitchens.I asked the site manager of Forrest why. His reply was that their cooker space was directly next to their sink. We checked the accuracy of this statement. It was totally untrue.The cooker spaces were in identical spots.We are not happy with the low toilet. It is very difficult with people sufering from joint pains and mobility problems. We were again lied to when we were advised the new toilets were exactly the same height and size as the old ones.We have been mislead and lied to throughout the whole renovation process. We are told things that are meant to appease us, but nothing concrete or constructive is being done. Its all ’smoke and mirrors’. Another example of whitewashing, is the external work.We didn’t want it. We were told the lucky people who weren’t having it were having cavity wall insulation. We were advised we couldn’t have cavity wall insulation as we didn’t have cavity walls. I worked for a company doing government cavity wall grants. The only people not entitled to these grants were people in homes that were built pre-1945, as these homes did not have cavity walls. I was advised all others did. Who do I believe? Also, as a sweetner, regarding the rendering, we were told we would get new doors. Surprise, surprise - now we are not getting new doors. We are told the rendering is for our benefit, as it will reduce our heating bills. Well, what about the big gaps surrounding our doors that emit very cold draughts? And the cold that comes from the windows. They may be double-glazed, but I have to move the beds away from them at night, because of the cold draughts. The whole experience with Salix and Forrest has left a feeling of resentment and mistrust. We, as tenants, have been treated abominably! I just wish everyone who is moaning about the ’Regeneration’ would join together and complain!

A: I have passed your query onto Brendon Keville, Programmes Manager for an investigation and a detailed response

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: maureen shaw

Q: what date in december is the free two rents is due

A: The rent free weeks are the 20th and 27th of December 2010

Answered by: Joanne Spencer (Executive & Governance Manager )

Question from: emma

Q: reported loss of heating 9am monday 6th of december was told someone will be with me shortly :( still no sign of anyone attending my property have now had to get someone to come look at this my self as my child as been really poorly and the cold has made her worse very disapointed

A: I have checked with Sure Maintenance Group and I believe this problem has now been rectified. If you have any further issues please contact 0800 218 2000 to arrange for a further visit to your property.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: emma

Q: how ling can salix leave me with no heating and hot water in this bad weather as i have waited 55 hours so far ???

A: I have passed your query onto Sure Group who will contact you and arrange for an operative to attend at your property today.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: nicole houghton

Q: when are the rent free weeks in december and march

A: In December the non rent weeks are the 20th & 27th and in March the 21st & 28th.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: KEN DEWSNUP

Q: I am very interested in the sheltered housing , which details i recieved this morning . I am interested in a bungalow , because i have mobility problems .

A: I have passed your details onto Helen Thorpe, Supporting Neighbourhoods Champion who will contact you with the required information.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: Linda Sanders

Q: For the attention of Peter Styche OBE (E-mail sent to C O’Doherty)

Dear Mr Styche

I am unable to find an e-mail address for you, so I am submitting my query on ’Message Board’.

Below is an e-mail I submitted to Chris O’Doherty - Customer Liaison Manager. I think it will give you the gist of the situation.

I’m sorry if it is a bit disjointed and doesn’t make sense in parts. I’m just so upset, that I am finding it difficult to be coherent.

Our main issues are:-

1. The state in which our home has been left in, following the so-called improvements.
2. The proposed external cladding, which we feel is unneccessary, unattractive, and will ruin the aesthetic uniformity of the estate - as home-owners on the estate will not be having the cladding and it will look ridiculous.
3. The matter of the kitchens - again.

Any assistance or advise you can offer, will be greatly appreciated.
__________________________________________________________________________________________________________________

Dear Mr O’Doherty

We received your correspondence, dated 13 October, 2010. Thank you for your response. However, I do not feel that all of the issues I raised were addressed.

You mentioned the ’disturbance payment’. This wasn’t the big issue, as I had spoken to S Butterworth regarding this matter (as you mentioned in your letter). Although, we are now concerned about this payment. We were advised by Mr Butterworth that the request for payment had to be submitted to the Town Hall by the 15th of the month. If it was not, then the request could not be raised until the next month. He also advised that it took approximately 4 weeks, from the 15th, for the payment to reach the recipient. So, does this mean that we have to wait until the 15th of November for the request and then wait a further 4 weeks for the payment? As I have explained many times, my sister and I borrowed £1,000 to have our house stripped and painted throughout, as we are not able to do it. (I had a leg severed off in an auto accident and my sister has very bad asthma). The house was filthy when we moved in, due to cigarette smoke and neglect. The doors are still filthy and have resisted cleaning and painting. We cannot afford to borrow more money - we are still paying off the original loan. So, do we just put up with the house being a mess?

An appointment had been made for the hand-over for the 14th of October. My sister, Elaine, took the day off work to complete the hand-over. We received a message during the day of the 14th, to advise that the surveyor would not be attending and that another date would have to be organised. This was very frustrating and worrying! The fact that the request had to be made to the Town Hall by the next day and obviously wouldn’t have been. Our home is a disgrace and we want to have it painted it before Christmas. Also, now the weather is getting colder, it will prove a problem, as my sister suffers from asthma and the paint fumes will exacerbate her condition. And it was annoying that my sister gave up a day of her holidays for nothing.

The other issue I discussed on ’Message Board’, was the matter of the kitchens. I wanted to know why someone with exactly the same kitchen as we have is being given a new kitchen and we are not. One of our neighbours had actually had their own kitchen put in and they are receiving a new kitchen. When we spoke to one of our neighbours, they advised us that they had initially been turned down for a kitchen. However, when they spoke to the ’Forrest’ site manager, Paul, he assured them he would get a kitchen put in for them. Why them, why not us? The only difference between their kitchen and ours is the colour of the worktops. I do not begrudge anyone receiving a new kitchen. I would just like to know why its one rule for some people and another rule for others.

This whole so-called ’renovation’ project has been a total nightmare for us. Our house was much better before the work. Now we have bare plasterboard, uneven bathroom flooring, bare copper pipes in the bathroom (the bathroom pipes were boxed in before the work), the shower and toilet are horrible, the joinery work is just a joke - it looks as though a child put up the pieces of wood in the kitchen, our carpets are filthy (I’d had them cleaned prior to the work), and the pipes running to the shower and outside the house are an eye-sore. I have seen many house renovations and I have never seen pipes sticking out all over the place. I don’t know who gave the job to ’Forrest’, but the work is cheap-looking and shoddy.

Regarding the cladding:- As I mentioned on ’Message Board’, the people who attended the meeting at the community centre were advised that they did not have to have the cladding if they did not want it. Steven Butterworth advised me we had no choice. Why do we have to have it and others don’t? You mentioned the lower bills. We live in the middle of a terrace row and have thick loft insulation. Presumably, we have cavity wall insulation. The only cold we feel comes from the ill-fitting doors and from the windows. How will this be improved by cladding? Do ’Salix’ have to put cladding on a certain percentage of their property in order to obtain funding from the ’Community Energy Savings Fund (DESP)’? Was it a case of - "We’ll give you ’x’ amount of funding. In return you must clad ’x’% of your properties"? Or is it a government directive? If so, why can’t you just give it to people who don’t care, or to people who genuinely want it. The carbon emissions from our house must be miniscule.

As I say, this whole experience has been a nightmare! I have cried and made myself ill over it! It is so upsetting and frustrating to realise that, although you live in a house and pay rent on it, it is not really your home and you have no say in anything that is done to it.

’Salix’ pay lip service to being a caring organisation. Tenants are sent leaflets and given questionnaires regarding ’Salix’ services. We are told our opinions are valued. Its a load of hype! Its also a waste of money printing the material and sending it out, as comments are totally ignored. That would be a good cost-cutting scheme - do away with all of the unneccesary literature and communications. Spend that money where it could do some good. On things such as the horrible fencing. Parts of the estate have had new fencing - parts have not. Again, some get, some don’t. At the end-of-the-day, ’Salix’ will do exactly as they like, regardless of the opinions and feelings of their residents.

I will, once again, attempt to find someone to assist us in this matter. Although, I do not expect a favourable outcome. I wrote copious letters regarding the new kitchens - to no avail. However, because of the disgusting way in which we have been treated and because of the blatant unfairness of the whole situation, I feel I must try. I will approach any individual or organisation that may be able to offer some assistance or advice.

I appreciate the fact that yourself and others must do as they are directed. You are probably not to blame, as you do not have the authority to rectify the matters we are concerned with. However, someone is to blame and the problem should be addressed. Surely, it is reasonable to expect your home to look better following improvements. Or, at the very least, to have your home left in the same state it was found in. No one advised us that we would be responsible to fix and decorate our homes after the ’renovation’. If we had had this information, we would never have had the work done.

Linda Sanders

A: Mrs Sanders

Following the response by Chris O’Doherty, your complaint has now been passed to Brendon Keville, Programmes Manager who will be responding to you directly.

Thanks

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Linda Sanders

Q: This is our 2nd message regarding the ’Regeneration’ programme. My sister and myself have spoken to some neighbours regarding the home improvements and the cladding. The white cladding that we were advised we HAD to have, even though we don’t want it and are very upset about the whole matter. Our neighbours went to a meeting about the exterior work. The people who attended the meeting were advised they didn’t have to have the cladding if they didn’t want it. We were told we don’t have a choice - we have to have it. We also discovered some of our neighbours fought to get kitchens. Their kitchens are exactly the same as ours and we were told we were not eligible for new kitchens. We appealed to several people regarding the kitchens - no joy! We are asking - once again - why some people are treated generously and fairly and others are fobbed off. We are heartsick about the whole issue! We don’t feel as if this is our home. We don’t have any say in what happens to the house we live in.

A: A response to your previous query has beeen sent out to you in the post today.

If you need any further assistance or have any queries following receipt of the letter please do not hesistate to contact Chris O’ Doherty, Customer Liasion Manager on 0161 779 8884.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: NADINE PRATT

Q: HI I BOUGHT A COUNCIL HOUSE 7 YEARS AGO AND WAS WONDERING IF THERE IS ANY CHANCE OR ANY WAY I COULD MOVE INTO 1 OF YOUR 4 BEDROOMS IN THE NEW BROUGHTON AREA .I KNOW THAT SOPME OF THESE HOUSES I LIVE IN 2 BEDROOM AND HAVE 3 CHILDREN THANKS

A: Nadine

I have passed your query onto Ben Cruickshanks, Empty Property and Supporting Neighbourhoods Champion who will be in contact with you. If you wish to contact Ben direct, his direct dial is 0161 779 8952.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Linda Sanders

Q: We live on Freya Grove. Recently we have had some work done under the ’Regeneration’ programme. My query is - why are some tenants having painting, decorating, and distubance grants after the work is completed, while other tenants are not? We paid someone £1,000 to paint our home throughout, as we were unable to do the work ourselves due to health problems. ’Forrest’ completed the work in our home and have left us with bare plasterboard, exposed copper pipes, unpainted spots on the ceiling, and unpainted woodwork. When we asked why, we were told that ’Salix’ had advised them not to carry out any decorating. This fact should have been made clear before the work commenced. We would not have had the work done, if we’d have known. We cannot afford to pay for painting again and we are not physically able to carry out the work ourselves. What do we do? We are so sorry that we allowed the workmen in! Our home looked better before the so-called improvements. It feels as though we live in an estate divided- some people have a say, others don’t. Its so unfair! We keep getting told there isn’t the funding. However, now we’ve been told we have to have ’cladding’, which no one wants. Where’s the funding coming from for that? Its so frustrating to work hard and pay rent when you don’t have a say in anything that is happening to your home. I don’t feel like it is my home. I feel like a visitor in someone else’s home.

A: I have passed your query onto Chris O’Doherty, Customer Liasion Manager who will respond to you directly by letter. If you wish to contact Chris direct his direct line is 0161 779 8884.

Answered by: Joanne Spencer (Executive and Governance Manager )

Question from: Paul Sutcliffe

Q: Mr Styche. We (myself and my son) bought council house five years ago, we have lived in our square for 11 years prior to this. I am now in the position that I need to sell my home, because of my disabilities I am no longer able to look after myself and need to live with my partner. When we first moved to this house it was designated for older people and families. We where told that the square was one of the best area’s that the council had, and that we should be pleased to be offered housing in the square. We could not have agreed more, it WAS great.
Our problem is this. Salix Homes has seen fit to change the requirements and cryteria to live in our square, and we are now left with neybours who are convicted rapists, registered heroin and alcohol adicts. Families evicted from other area’s, (thier words not ours) and one man who has served four prison sentences in the last five years he has lived in our square. We are not bigots or rasists in any shape or form, we are NORMAL PEOPLE.
So our question is this For Sale, three bed linked terraced, very good state of repair and decore. All mod cons as they say. Do you want to purchase our home, because we have offered it back to Salford Council (under the ’first refusal’ clause) and they dont want it. Offers over £85,000 please.
It is our opinion that Salix Homes is at fault, what help can you give us to sort out OUR problem. Mr G Stringer PM is not happy are you. We look forward to your reply. Please excuse the gramma and spelling I am dislexsic) Sorry for the long message but we are desperate to resolve our problem.

A: Thank you for your query, I have asked Ben Cruikshanks, Empty Property and Supporting Neighbourhoods Champion to contact you.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Anna Borun

Q: I live with my partner in a high rise flat. I am pregnant and our baby is due in couple of moths therefore we were thinking about moving to one of your houses. I would like someone to contact me to speak about any possibilities. Thank you.

A: I have passed your query onto Ben Cruickshanks, Empty Property and Supporting Neighbourhoods Champion who will contact you very shortly.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: patricia brereton

Q: can u tell me what two weeks are rent free in march thanx

A: The rent free weeks in March are weeks commencing 15th & 22nd March.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: rachel

Q: hi, iv been in a short term relationship with my partner, he has moved into my council flat with me but now we have split up and i want to move else were, can my ex stay at the council flat and take over the tennancy?

A: Rachael

I have passed your details onto Ava Phillips, Senior Customer Services Officer who will contact you with regards to your query. If you wish to contact Ava direct her contact details are ava.phillips@salixhomes.org or 0161 779 8838

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: mark cox

Q: could you please send me the houses you have ready for lease thankyou

A: I have passed your query onto the Empty Properties Team who will contact you. If you have any further queries, please contact Ben Cruickshanks on 0161 779 8116.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Steven abbott

Q: Why have the stairs on seedley terrace not been gritted, elderly residents have not been out for days because of the ice.

A: Due to the adverse weather conditions there is a shortage of grit nationally. Salix Homes are purchasing grit on a daily basis and are attempting to grit footpaths leading up to properties such as sheltered schemes. If you have any further queries, please contact Sam Tindale on 0161 779 8832.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: hadi mustafa

Q: hi i been trying to register or activate my account its showing my rent account number not on data base? as i have loads problem with my heating system !!! thanks hadi m mustafa 22 st martin’s drive m7 4fa

A: Mr Mustafa

I have passed your request onto our Senior Customer Services Officer, Ava Phillips. If you have any further queries, Ava can be contacted on 0161 779 8838.

Thanks

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: ian gray

Q: hi can you send me a housing form thanks

A: I have passed your request onto the Customer Services Team for actioning.

Answered by: Joanne Spencer (Exective and Governance Manager )

Question from: tom james nolan

Q: hi can you tell me if cannon hussey crt flats are going to be refurbished ie kitchen etc...

A: There isn’t a refurbishment scheme in this years programme (2009/10) on Cannon Hussey. There is money allocated to Cannon Hussey within the Almo bid which we will be able to draw down at some point subject to a successful audit inspection. We are in the process of producing the 5 year plan and hope to publish it later this year.

If you need any further information please do not hesitate to contact Stephanie Clueit on 0161 779 8887

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: MRS WENDY BEAMER

Q: DEAR PETER STYCHE. I THINK IT IS GREAT THAT YOU HAVE DONE IMPROVEMENT . BUT IT GETS ME MAD WHEN I SEE EVERYWHERE ELSE HAVING THING DONE.I LIVE CALVERT STREET A SERVEY WAS DONE TWO YEARS AGO AND WE WERE TOLD WE WERE ON THE URGENT LIST BUT NOTHING THEY DID WEASTE ROAD UP AND LEFT CALVERT STREET OUT.THE COUNCIL SAID THEY RAN OUT OFF MONEY BUT JUST WEEKS LATER THEY DID OTHERE PROPERTIES AROUND THE CORNER TOOTAL DRIVE AND MY STREET. WE WOULD LOVE SOOM HELP UP DATEING OUR KITCHEN AND DOORS ALSO GARDEN WALL AND PATHS CAN YOU SHINE ENEY LIGHT ONTO 11 calvert street AFTER ALL WE ALL PAY OUR COUNCIL TAX .

A: Following the declaration of the Weaste Renewal Area in March 2003, the survey you refer to was in fact a feasibility study which was carried out on streets situated just outside the renewal area including Calvert Street.

The priorities for improvements are set using a number of early intervention factors like poor housing, environmental conditions and empty property levels. All decisions like this are balanced against the need to meet community expectations.

You also refer to the council running out of money, we are competing for resources on an annual basis with other areas of Central Salford that are experiencing similar problems to those faced by this community. However I would like to assure you that Salix Homes views your property and those of your neighbours as extremely important to the continued regeneration of Weaste.

We will continue to bid for Council funds with the view to bringing forward investment to yours and your neighbours’ properties whilst continually monitoring conditions and other influencing factors

If you need any further assistant please do not hesitate to contact Tony Smith on 779 8935.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: sarah glasgow

Q: i live in parsons field whit lane salford, many rumours are going about as to which houses are to be demolished over here.please can you tell me if my house is on the clearance list for demolishion.thankyou.

A: Yes Parsons Field does fall within the clearance area. Any tenants with queries about the redevelopment or are affected by clearance are welcome to contact Christine Duffin (779 8991), Mark Heys (607 8540) or Pete Blower (779 8019).

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Steven Goundry

Q: Dear Sir, I am curenly a tennant in one of you properties managed by the New barracks Cooperative .The house is a joint tennancy but I have recently split up with my long term partner who is currently staying else where and has done for the last four months will i loose my tennacy if he moves out completely? What position does this leave me in ? Any advice would be appreciated.

A: You can apply to remove the other parties name from the tenancy (we can send out a joint to sole change of tenancy form). However, we do need the other parties consent (signature) to do this.

When the application is received we will look at a number of issues before authorisation, including rent arrears and whether we could be consenting to overcrowding / under-occupying etc.

You can be assured that under no circumstances will you be found homeless as a result of this change in your circumstances, but if the property is too large for your needs, it may be more appropriate to help you find more suitable alternative accommodation.

If you need any further information, please do not hesitate to contact Sam Tindale on 0161 779 8832 or to request a change of tenancy form.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: C GARTON

Q: I would like to know if Salix have any plans to do any work on strawberry bank in the near future?

A: I am not aware of any programmed works that are due to start on Strawberry bank. In the past there has been a number of block improvements that have taken place in the area, alongside some environmental treatments. If you need any further information, please do not hesitate to contact Christine Duffin on 0161 779 8991.

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: mrs irene bebbington

Q: how to apply for housing exchange inanother district

A: Following your request, I believe you have now received a phone call from a Housing Officer giving you the necessary information.

If you have any further information, please do not hesitate to contact me

Answered by: Joanne Spencer (Executive and Governance Manager)

Question from: Marina Krasnopjorova

Q: Dear Sir/Madam,I am Marina Krasnopjorova,live to the address135 canon hussey court,islinghton way ,salford,Manchester,m3 5jb.I live in this apartment from 25 of September 2005 year and I plan it buy.Ask you to give me the answer,whether I have is right on the repayment of the given apartment and the subsequent mine action? Please send me your decision on mine email.Yours sincerely,Marina Krasnopjorova.

A: I have passed your enquiry onto Lynne Bennett at Urban Vision who will be able to send you the required documentation and process your request.

Answered by: Joanne Spencer (Executive and Governance Team Manager)

Question from: Paul Brodie

Q: Hi Peter,
Do you and the Board believe that the Blackfriar’s Housing Office on St Simon Street is an appropriate site for the Citywide Youth Offending Service?

A: Dear Paul,
>
> As you are aware the former Blackfriars Housing Office is owned by
> Salford City Council. Clearly it is for the council to develop its
> preferred option for the usage of the building and I am sure a range
> of relevant factors and issues will have been considered in arriving
> at any preferences it may have. Given this context Salix Homes will
> obviously respect the decision made on how the council intends to use
> the building in the future.
>

Answered by: Peter Styche (Chair of the Board)

Question from: victoria

Q: hi i have lived in property for 5 month i live with my boyfriend the flat is in my name. am thinking of going back home with my mum as i can not afford to live there would i be able to sign the flat over to my boyfriend as he wants to stay there and as no were else to go

A: The Customer Service Team deal with Change of Tenancies. There are a number of details that they would need before they would be able to advise.e.g secure or I.T tenant, joint or sole tenancy etc. They can be contacted on 0161 779 8984.

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