Repairs - what you have to pay for

If a repair in your home is the result of neglect or damage (accidental or otherwise), you'll be responsible for putting it right and paying for it. This includes damage caused by any members of your household as well as by your pets or visitors.

Rechargeable repairs:
If the repair presents a health and safety or security risk, we'll carry out the repairs for you but you will have to pay the cost. These are called rechargeable repairs. If a repair has been caused by vandalism, you need to report the incident to the police and get a crime reference number. Tell us this number when you report the repair.

Rechargeable repairs include:

Lost keys and broken windows.
Alterations made by you that have to be removed when you leave the property.
Clearing out properties before you leave. This includes removing any possessions you may have left in your old property.

You can find out a full list of the types of repairs that are yours or our responsibility by downloading our repairs handbook.