Service Standards: Our Commitment to You
We are committed to the delivery of first class housing services that continually improve and meet your needs and aspirations. We aim to provide high quality housing in clean and safe communities that make Central Salford more than just a place to live.
As the chosen housing management organisation of your landlord, Salford City Council, Salix Homes is responsible for ensuring that the services you receive deliver the outcomes listed in the regulatory framework of the Tenant Services Authority (TSA). One of the ways we ensure this is by working with our customer panels to agree standards of quality for each of our services.
Our service standards set out what level of service you should expect from Salix Homes. They enable you to see if you are receiving a high quality service, and they empower you to challenge the services that aren't meeting expectations. You can see all of our agreed service standards in our published leaflet Our Commitment to You. You can also look at the standards covering individual areas of the TSA framework by clicking on each of the links below.
We review our service standards every year alongside customers. If you would like to make a comment about any of the service standards or you believe you have received a service that does not meet them, please give us your feedback by clicking here.
