Service Standards: Our Commitment to You
Salix Homes is committed to the delivery of a first class housing service that continually improves and meets customer needs and aspirations. We aim to provide high quality housing in clean and safe communities which make Central Salford more than just a place to live.
We have worked with customers to draw up a list of service standards for all areas of our business. Our service standards set out what level of service you should expect from Salix Homes. They enable you to see if you are receiving a high quality service, and they empower you to challenge the services that aren't meeting expectations.
You can look at all of our agreed service standards by viewing the Our Commitment to You leaflet in our Customer Handbook. You can also look at the standards covering individual services by clicking on each of the links below.
- Cleaner Greener Services
- Customer Care
- Customer Involvement
- Empty Properties
- Equality and Diversity
- Housing Adaptations
- Housing Applications
- Investment in Neighbourhoods
- Leaseholders
- Lettings and Allocations
- Rents Money and Advice
- Repairs
- Right to Buy
- Safer Neighbourhoods
- Sheltered Housing
- Supported Housing
If you would like to make a comment about any of the service standards or you believe you have received a service that does not meet them, please give us your feedback by clicking here.
