Tenant Panels on Complaints - The “How to” Seminar Series
23 March 2012 at Salix Homes, Diamod House, 2 Peel Cross Road, Salford
Tenant Panels, MPs and Councillors are the preferred route for local accountability on complaints. This is a seminar for landlords and tenants on how Complaints Panels might work.
Rafael Runco, Deputy Housing Ombudsman will run the morning session to explore information, practical support, good practice and some of the local delivery tools, which the Housing Ombudsman Service is developing to support landlords and tenants.
The afternoon session will be a mock Complaints Panel with budding customer and landlord thespians from Salix Homes. This will give you the chance to observe a Panel hearing and to participate in decision making as well as consider whether what you see meets your expectation of how you might run your own Complaints Panel.
You will leave with an action plan and ideas to consider practically implementing a Tenant Complaints Panel in your organisation.
£99 + vat (All Tenants)
£149 + vat (NHC and SEP Officer Members)
£179 + vat (Non Members)
10.00am; Start: 10.30am; Finish: 4.00pm*
*Please note: whilst we will endeavour to keep to these timings, they may alter slightly when our full programme is finalised.
To find out more information and to book a place please visit the Northern Consortium website: www.northern-consortium.org.uk/Page/Events