About Salix Homes
Who we are
Salix Homes manages around 10,500 council-owned properties across Central Salford and the Beechfarm and Rainsough Brow estates. We're determined to provide you with a fresh and energetic approach to the management of your home - one that is all about results.
As well as housing management, our role covers housing renewal services. We play a key role in working with the council on housing regeneration and renewal services for residents and local businesses across Central Salford. We also support wider regeneration projects carried out by the council and other agencies. This makes sure all our projects bring real benefits to the whole community and help create better neighbourhoods.
We focus on you, our customer, to improve the quality of your home and neighbourhood and provide a housing service that really responds to your needs.
Our Vision
'More than just a place to live'
To become an excellent organisation that provides quality homes and services and helps to make neighbourhoods in central Salford popular places to live and work.
Our Aims
We aim to achieve this vision by SPIRIT:
S - Services that continuously improve, meet the needs of all our customers and achieve value for money
P - Promoting respect and making neighbourhoods safe
I - Improving neighbourhoods, making them better by working in partnership to improve the choice of homes and the environment around our customers' homes
R - Reducing inequalities in Central Salford
I - Improving homes by making them decent
T - Three Stars: an employer of choice, a leader in our field, delivering excellent services to our customers
Our Values
As an organisation we will place our customers at the centre of everything we do.through PRIDE:
P Partnership - Work in partnership with customers, communities and organisations
R Real Difference - Embrace new technologies to achieve effective ways of working
I Integrity - Be well managed and financially sound
D Diversity - Be inclusive - recognise Equality and Diversity
E Empowerment - Well trained, empowered and valued staff encouraged to make a difference to customers lives
The Salix Way
The Salix Way is how we will go about our business in Central Salford. We pride ourselves on our positive attitudes and behaviours which define our culture.
It is our culture as an organisation to:
- Listen to our customers and respect what they are saying
- Take ownership of the individual needs and requests of our customers with actions that seek to get it right first time
- Deal with our customers quickly and keep them informed at all times
- Negotiate and communicate with others on behalf of our customers
- Support each other and be willing to try new things
- Learn from each other, our customers and from other organisations
- Become a champion for our neighbourhoods, customers and their communities
