You're saying ... We're doing
The feedback which you provide on our services, whether it be a comment, compliment or complaint, is invaluable to us. Salix Homes is committed to using the lessons that come from service failures to improve our services and focus on the needs of our customers.
The culture of the organisation, ‘The Salix Way' has been developed around the idea of listening to our customers and acting upon what they say.
Here are some examples of the changes we have made from your listening to your feedback.
| You're Saying... | We're doing |
| Customers told us that they thought we could improve the way we deal and respond to customer feedback |
After hearing this we decided to consult with customers and staff to find out what changes we could make to improve the service. We have now changed the way we deal with customer feedback and are already starting to see improvement in customer satisfaction with the process. |
| Residents at Longbow Court (one of our Sheletered Schemes) told us they had getting between the car park and the footpath. | Working with Salford City Council, we installed dropped kerbs. Residents there wrote to tell us, "It is proving a great assistance to all of our tenants." |
| Customers who are in full time employment have told us they find it difficult to contact Salix Homes during 'normal' work hours |
Salix Homes head office, Diamond House, is now open on a Tuesday and Thursday until 7pm. we are also making a number of other improvements in the way you can contact us. |
| A customer who suffers from arthritis told us that they found it dificult to use their stop tap. |
We have now installed 'Push Button Stop taps' for customers who need them based on our customer profiling information and feedback. 'Push Button Stop Taps' are more accessible and much easier to use than traditional stop taps. |
| Customers on Tenerife Street estate told us that they would like to see a bigger police presence. |
We have worked closely with colleagues in Greater Manchester Police to ensure that there are police patrols of the area were increased. |
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Customers from Pendleton told us that they wanted to find out more about how Private Finance Initiatives had been implemented elsewhere
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Working with with Salford City Council we organised a trip to London to see how a Private Finance Initiative was being delivered.
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If you have any feedback on our services please let us know by clicking here and filling out the online form or contact us on 0800 218 2000.
