For more information about repairs including what you have to pay for, response times, access to your home, and what repairs are your responsibility download the Repairs Handbook below.
Important! For emergency repairs please call us on 0800 218 2000. Emergency repairs are those that pose a danger to you or others, or where your home may be damaged if action isn’t taken straightaway. For example blocked or fractured drains, gas escapes, electrical faults (if hazardous), major leaks or bursts, broken glazing, total loss of electrical power, total loss of water supply, insecure window or door lock.
For all other repairs you can report online.
PDF document, 4MB